Terms & Conditions

The terms and conditions are valid for all Inverters, Batteries, UPS Systems and Solar Panels purchased from SolarKinect.

All inverters, batteries and solar panels must be installed by a Qualified Electrical Wireman or a Master Electrician with a valid registration with the Department of Labour.

A valid Electrical Certificate of Compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installations must be compliant with SANS 10142 and all its parts. Any warranty claim submitted without installation photo’s a valid COC certificate and proof of a qualified wireman/master electrician installing the system, can be rejected and will render the warranty claim null and void.

The warranty does not cover damage resulting from:

Power surge
Under voltage
Over voltage
Lightning
Corrosion
Sea spray
Condensation
Water damage
Dust or any solid particles
Sand
Insects
Lizards
Excessive heat exposure
Inadequate ventilation
Weather damage
Negligence by the installer of homeowner
Incorrect installation
Inadequate protection device rating
Tampering and broken seal’s
Dirty filters
Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output

The warranty will be void if the unit is:

Not installed as per manufacturers specifications.
Not installed with a minimal 40ka surge protection unit of both live and neutral wires from the AC incoming supply.
Not installed with a minimal 40ka surge protection unit for both positive and negative wires from the AC incoming supply.
Not protected by the calculated and required 2 pole breakers for the input and output of the inverter.
Not installed with a changeover switch.
The battery input must be protected by a rated fuse for both the negative and positive connections within the calculated PSCC ratings.
Tampered with or any attempt to open the unit.
Visible damage to the unit.

Return, refund and exchanges are strictly regulated:

If a product is returned, a thorough inspection will be carried out by the sales and technical department. If there are any signs of the goods being tampered with, the warranty will be void.
Products such as inverters will be refunded or replaced provided that it was not removed from the box.

The warranty seals for specific products will be checked and if a warranty seal has been broken or tampered with, all warranties will be void.
No OBF policy will be tolerated if a product has been opened, used or installed.
Management will only replace under special circumstances after thorough evaluation.
Upon return serial numbers of the box and inverter must match with our specific product number in order to deduce if the product was sold by SolarKinect.
If the item is requested for an exchange, management will make the final decision, and options will be discussed. Refund or exchanges will be at the sole discretion of SolarKinect’s management.
Customers will be liable for courier cost / delivery cost to bring the unit in.
If damaged goods (out of box failures) are not reported to SolarKinect, within 7 days after the purchase, goods will fall under the standard warranty policy.

No refunds, or exchanges will be accepted on any products that were installed, scratched or damaged in any way. Warranty returns require 7 to 30 working days to assess, and repaired.

Manufacturer's warranty period differs for each product.

Staying environmentally friendly

Solar Energy play a huge role in saving carbon emissions. It is no secret, and studies have shown that traditional electricity sources create a enormous carbon footprint. Harnessing free, renewable energy erases this trail, lowering the environmental impact on our planet.

We support sustainably, maintaining of natural resources whilst still delivering great value!

Call Us 072 400 8685